Refund Policy
Last updated: April 26, 2026
30-day money-back guarantee
Every pay-per-invoice purchase is covered by a no-questions-asked refund window of 30 days from the order date. If you’re unhappy for any reason — the PDF isn’t what you expected, you bought the wrong document, or you simply changed your mind — email us and we’ll refund the full amount. No screenshots, no forms, no “why are you cancelling” survey.
Pay-per-invoice
Within 30 days of purchase, you may request a full refund for any reason — see the guarantee above. If the PDF we generate is defective (corrupt, missing required fields, or otherwise unusable) we will regenerate it at no cost or refund you immediately, at your choice, regardless of the 30-day window.
Subscriptions
New Pro subscriptions are covered by the same 30-day money-back guarantee on the first billing period. After the first period, you may cancel a subscription at any time from your account page; cancellation takes effect at the end of the current billing period and we do not prorate partial periods. If you were billed in error or experienced a service outage, email us — we will refund or credit the affected period regardless of how long ago it was.
CBAM cost reports & CBAM PRO
One-time CBAM cost report PDFs (PAYG) and CBAM PRO subscriptions are covered by the same 30-day money-back guarantee. In addition, if a calculation in your CBAM PDF, declaration draft, or API response is later shown to contradict the official EU source we cite, we will re-issue the corrected output at no charge and refund the original purchase regardless of the 30-day window. Email support@customs-invoice.com with the report ID and the EU document URL + section that contradicts our output. See the CBAM Disclosure for the defects + corrections process in full.
CBAM PRO mid-cycle cancellation does not entitle you to a prorated refund. You retain access to PRO-billed reports for the remainder of the paid period plus a 14-day grace, after which the data is permanently deleted per our retention policy (see Privacy — CBAM retention). PAYG-bought reports are unaffected.
How to request a refund
Email billing@customs-invoice.com from the address on the order, including the invoice short-ID (e.g. INV-2026-ABC123) and a brief reason. We respond within 2 business days.
Payments are processed by Lemon Squeezy (our merchant of record). Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.
Chargebacks
Please contact us before initiating a chargeback — we can almost always resolve the issue faster. Chargebacks without prior contact may result in a suspended account and loss of access to previously generated invoices.